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Historical Overview

Founded in 1975, InterAct Public Safety Systems provides integrated multi-agency, multi-jurisdictional public safety and homeland security systems technology. The InterAct Connections Framework™ is the foundation upon which customized comprehensive public safety solutions are built and presently used by more than 2,000 government agencies and private enterprises globally.

M Group was contracted in early 2009 to raise brand awareness of InterAct’s public safety products to three audiences — existing and potential customers (government, public safety agencies and E9-1-1 boards), policy makers (E9-1-1 legislation) and the general business and financial community for potential capital raises. Additionally, we were contracted to handle all crisis work as it relates to customer implementations and the impact to the local community.

Our work with InterAct broadened in 2009 to include representation of the e911 Institute, whose sole mission is to support the Congressional E9-1-1 Caucus and assist in promoting public education on E9-1-1 and emergency communications initiatives.

Communications contributed to InterAct’s corporate growth as they are now the largest privately held, public safety technology company that helps shape legislative policy and public awareness of E-9-1-1. We accomplished this through aggressive media relations, issues-based commentary and heightened participation at industry events; as well as coordination with lobbying groups to influence the E9-1-1 Caucus and help management stay abreast of legislative policies, both past and upcoming, as well as government funding (for customers).


Over the past 18-months, we have secured significant coverage on behalf of InterAct, primarily in industry trade publications and other news sources, and local/regional print outlets. Additionally, we obtained targeted national/financial coverage though this was not our primary focus. Among the more notable coverage outlets include:

  • Industry/Trade: 911 Magazine, APCO Public Safety Communications, Billing & OSS World, Customer Inter@ctions Solutions, Domestic Preparedness, FierceVOIP, Fire Chief, GIS User, Government Computer News, Homeland Security Today, Law & Order, Mission Critical Communications, Mobile Enterprise, Officer.com, Police (Magazine), Radio Resource, Security Director News, Urgent Communications, Washington Technology, among others.
  • Local/Regional/National: A&E, Atlanta Journal Constitution, Baltimore Sun, Business Journal (NC), CincyMobile.com, DJ Venture Wire, Daily Deal, Financial Times, Jacksonville Daily News, Kentucky Post, Local Tech Wire, MD Daily Record, McAlester News-Capital, Merger Market, Tech Journal South, The Gwinnett Daily Post, The Daily Telegraph, The Missourian, The Morgan Messenger, UPI, USA Today and Venture Returns, as well as local TV affiliates of CBS, NBC and FOX.

There are two primary organizations (APCO and NENA), each of which have annual conferences for all public safety members, along with an integrated effort to host state-wide/regional conferences. We successfully secured speaking engagements for InterAct at both the national and regional forums in every state in which they operate.